Commitment to Quality

Skip to content

Commitment to Quality

Together, we share a common goal: striving for excellence as we collectively market and represent the region as a premier destination. Visit Portland and its member businesses take pride in our region, provide outstanding service, and pledge to adhere to the following Customer Commitment to Quality.

.  .  .



Provide a clean, welcoming and safe environment for all visitors.

Respond promptly, fairly and courteously to customer inquiries and complaints.

Treat customers, vendors, representatives, and all other members with courtesy and respect.

Abide by all applicable city, state and federal laws, licensing, permitting, and insurance requirements.

Assist customers with procuring alternative arrangements during periods of full capacity.

Provide excellent service that exceeds the expectations of our visitors.

Consistently honor all commitments to our customers; to say what we mean and deliver what we promise.

.  .  .


Visit Portland underwent an accreditation process from the Destination Marketing Accreditation Program (DMAP) in 2013. DMAP is an international accreditation program developed by the Washington, DC based Destinations International (formerly DMAI). In earning the DMAP accreditation, destination marketing organizations (DMOs) communicate to their community, buyers and potential visitors that their DMO has attained a significant measure of excellence.

DMAP accreditation standards cover a wide variety of topics including governance, finance, management, human resources, technology, visitor services, group services, sales, communications, membership, brand management, destination development, research/market intelligence, innovation and stakeholder relationships.

DMAP is an independent international accreditation body and a leader in defining quality and performance issues in destination marketing. For additional information on DMAP visit