Get to Know Our Information Center Specialists

Get to Know Our Information Center Specialists

Destination Ambassadors + First Point of Contact for Visitors

Visit Portland’s Visitor Information Centers are hubs for travelers searching for local tours, restaurants, attractions, and where to stay. They are well-stocked with brochures, Visitor’s Guides, maps of the region, and plenty of pro-tips and recommendations to help make the most of visitor’s stay in Greater Portland. But who are these dedicated locals acting as the face of Maine hospitality?

Ocean Gateway, Photo Credits: Serena Folding

Ocean Gateway, Photo Credits: Serena Folding


GET TO KNOW OUR STAFF + VOLUNTEERS

Our dedicated Information Center staff and volunteers serve as the initial point of contact for visitors, both near and far. They elevate our community by connecting travelers with local businesses, fostering a warm welcome and sharing insights on how to forge unforgettable experiences.

Visitor Services Manager

Richard Leeman is a former association management professional and tourism consultant to the Maine Office of Tourism. His hands-on experience includes consumer outreach, group tour, and motorcoach marketing as well as cruise ship solicitation to Maine ports of call.

He understands Maine’s brand promise will only be kept if all destination marketing organizations, like Visit Portland, provide up-to-date information, insider tips, and visitor services helping travelers get the most out of their trip to our authentic rocky coast and sandy shores.

LEROY AND CLAIRE

What is your history with the Greater Portland area?
Claire: I started in dental offices as a chairside dental assistant, I took a break when my children were born, then in 1982 I got a full-time job in Westbrook and worked there until I retired in 2006.
Leroy: I started teaching history at Lincoln Junior High School in Portland, but was most of the time at Deering High School. I taught for a total of 37 years and before I retired.

What is your favorite place in the Greater Portland? Why?
Leroy: I like the Old Port, the fact that there’s always something happening down here. It’s almost like, in some ways, Portland’s kinda like the center of the world, because there are people from all over.

JERRY

  • What is your history with the Greater Portland area? I moved here in 1971 with my own business. I was a member of the Chamber of Commerce for over 30 years, I’ve also been with Maine Narrow Gauge for over 20 years and I’m on the board.
  • If a visitor only had time to do one thing, what would you recommend? Take Portland Discovery’s cruise. Cruise on a boat or cruise on a trolley. That’s how you’ll learn a lot.
  • What is the most surprising thing about Portland? The city has grown so much, and you know, you and I can eat here for the next 365 days. Two things would happen: we would never eat at the same restaurant for the next 365 days, because there’s so many restaurants; and we would get fat!

PRUDENCE

  • Why do you volunteer and what does it mean to you?
    I think this is a great area to live in. So, it’s an easy sell when you’re talking with visitors for me because I’m excited about the area, so it’s not hard for me to come up with suggestions for things for people to do, or why they would want to do things, because there’s just a lot here.
  • Why do you love Portland? The area is gorgeous, and it’s easy to experience the beauty of the place. You don’t have to struggle sitting in traffic for three hours to see some water. I can walk to it. You can walk to Munjoy Hill and you can see it. 

STEVE

  • In three words, why should someone come visit Portland? A fun time.  You can have a lot of fun here.
  • Lobster roll or whole lobster? Both.  I’m kind of lazy, though. I don’t really like cracking them so much, but I will if I have to. 
  • Why do you love Portland? It’s a great place, friendly people. The people are really nice, it’s really welcoming. It’s got a lot of big-city, you know, advantages, like the museum and a lot of theater, and things like that, music. It’s on the water. I enjoy the waterfront and the islands, so all that stuff.


SUE A.

  • What is your favorite place in the Greater Portland area, and why?
    I can’t just pick one. I love lighthouses and water views, but also the culture enriched in Portland. With the culture, you also get the Portland Museum of Art which I love.
  • What is the most surprising thing about Greater Portland?
    How beautiful it is. Coming here 22 years ago, I couldn’t believe my eyes, so many trees and colors. Every year after that, the colors still never disappoint.
  • What is your favorite thing to do in Greater Portland? Why?
    I love going to Congress Squared Concerts, galleries, theaters, and craft fairs. Anything that involved culture.
Sue A., Photo Credits: Serena Folding


DEB

  • What is your history with the Greater Portland area?
    I moved out here 23 years ago from Boston to live my life. It started to become too high tech.
  • If a visitor only had time to do one thing, what would you recommend?
    I would tell them to walk around the Old Port, but to look up while doing it. Encourage them to see the beautiful architecture and the history within the Old Port, not just the window shops.
  • What is your favorite thing to do in Greater Portland? Why?
    I love anything cultural. It could be going to the Portland State Theatre, Merrill Auditorium, or just gallery hopping.
Deb A, Photo Credits: Serena Folding

CAROL

  • What is your history with the Greater Portland area?
    I am native Mainer. I grew up on Peaks for 11-12 years. There has never been a need to move, I planted my down roots here with going to high school and college, getting marriage, having children.
  • Do you volunteer anywhere else?
    Prior to Covid, I volunteered at Barbara Bush Children’s Hospital for a year and a half rocking babies in the NICU. It was such an amazing experience to have, they would fall asleep right in my arms.
  • What is the most surprising thing about Greater Portland?
    After living here all my life, I’m surprised how much development has happened within the Old Port. It used to be such a small waterfront, and now it has transformed into something much larger.
Carol, Photo Credits: Serena Folding

STEPHANIE

  • Do you volunteer at other locations? If yes, where? I have been on the board of Friends of Scarborough Marsh for 15 years. As well as the treasure of my college class and the treasurer of my golf league
  • How long have you volunteered?
    I was part of the original staff working at the 245 Commercial Street location. I believe I started volunteering in 2006, and moved to a paid position in 2010.
  • What is your favorite place in the Greater Portland area, and why?
    I go out to lunch once a month with friends, and we like to try new local places each time. But I would say my top is Pine Point at low tide during good weather. It feels like you have endless beach to walk.
Stephanie, Photo Credits: Serena Folding

ELLEN

How long have you volunteered?

I originally started working at the 245 Commercial Street location. So it must be at least 20 years.

Why do you like helping visitors?

I get to see people from all over, including different countries. I also speak French, so the visitors allow me to use it.

What is your favorite thing to do in Greater Portland? Why?

Just go out and explore. Anywhere. Anytime. Greater Portland is always changing so I always like exploring and seeing it.

FRED AND SHARON

What is your favorite place in the Greater Portland area, and why?

Fred: there isn’t a particular place, but I have always liked being at the Maine Narrow Gauge

Sharon: no doubt Portland Observatory and Fort Williams Park

Do you volunteer anywhere else?

Fred: Yes, I was an engineer for the Maine Narrow Gauge Railway for 25 years. I still volunteer there, just no longer an engineer.

Sharon: I also volunteer at the Narrow gauge, as well as the Portland Stage, Biddeford Food Pantry, and Merrill Auditorium. Merrill is actually where we found out about Visit Portland’s volunteers


Interested in volunteering?

Call 207-772-5800 | Email info@visitportland.com

Monday to Saturday – 9am to 4pm
Sunday – 10am to 3pm